Interesting job at Frampton up for grabs

The RSPB is recruiting for a Visitor Experience Officer at Frampton Marsh
Details are below:

Reference:    OCT20236358
Expiry date:    23:59, Tue, 12th Dec 2023
Location:    Frampton Marsh
Salary:    £23,489.00 - £25,216.00 Per Annum
Benefits:    Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Frampton Marsh reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences. 

On the edge of The Wash, the largest wetland in England, in South Lincolnshire RSPB Frampton Marsh has a fantastic diversity of wetland habitats, with freshwater lagoons, wet grassland, saltmarsh and reedbed all in close proximity.

The reserve has more breeding wading birds than any other RSPB nature reserve in England (around 500 pairs in summer) and in winter tens of thousands of waterbirds crammed into a small area make for magical spectacles.

During  Spring and Autumn numerous birds pass through and stop over to refuel giving Frampton a national reputation for the quality and quantity of its birdlife.

Along with its sister reserve, Freiston Shore, Frampton is managed by a  team of 14 staff and 90 volunteers.

In February 2023, it opened its new café extension to the Visitor Centre which has panoramic views over the wetlands, so visitors can look down and watch Wigeon eating their lunch while they eat theirs!

Says the RSPB: "Despite all this we’re only just getting started.

"We’d love to have your creativity and ideas to help us on this journey of doing even more fun stuff for our visitors and the reserve."

The successful candidate  will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with England and HQ colleagues to ensure the highest quality of RSPB visitor experience.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:
•       Computer literate to include professional use of social media to adhere to brand requirements.
•       Working knowledge of visitor engagement techniques.
•       Excellent verbal and written communication skills.
•       Ability to plan and prioritise workloads.
•       A team player who can motivate and inspire people.
•       Problem solving skills and ability to work on own initiative.
•       Ability to manage and respond to customer needs and feedback.
•       Ability to maximise opportunities for visitor engagement and income generation.
•       Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:
•       Experience of managing and delivering against targets and KPI’s.
•       Experience of analysing and interpreting data in a visitor experience environment.
•       Successful experience of managing or supporting a team of staff and/or volunteers.
•       Having contributed to a successful visitor project or visitor attraction.
•       Tourism or leisure related qualification, ideally at HND level or equivalent.
•       Working knowledge of Equal Opportunities and Diversity.
•       Health & Safety in the workplace.

This is a Permanent role for 37.5 hours per week. 

Interviews will be from 9th January 2024.

For further information please contact susan.dempsey@rspb.org.uk